Overview
Who it is for
Local and regional government agencies, public institutions, foundations, non-profits, associations, and the organizations that serve them. The work is accountable to funders, regulators, and the public, and it often runs on systems that are older than the staff who use them: a legacy case system, a grants spreadsheet, a portal that is not accessible, and a reporting process that consumes the weeks before every deadline.
What we deliver
Systems that are accountable by design and run by a small team:
- Grant and program tracking. Applications, awards, budgets, deadlines, disbursements, and compliance evidence in one system with an audit trail, with reminders and reports generated rather than assembled.
- Accessible portals for constituents, applicants, members, and partners, built to recognized accessibility standards from the first screen and connected to the systems behind them.
- Legacy modernization in increments: the first service carved out behind a feature flag with no downtime, the original team in control, the system more observable at every step.
- Integrations with finance, case management, CRM, and reporting systems, with retries and a log of every record.
- Automated workflows for intake, review, approval, and reporting, replacing email chains with a process that has a status.
- Operational dashboards for program delivery, funding, and deadlines, on one data model.
- Plain-language runbooks and a handoff designed for organizations without an IT department.
How the engagement runs
- Listen. A 60-minute call about the program, the systems, the reporting obligations, and who has to approve change. A one-page scope with a fixed fee within 48 hours.
- Discover. We map the process with the staff who run it, read the legacy system and the data, and build a working prototype of the first increment. The sprint ends with a process map, an architecture diagram, an accessibility plan, and a phased build plan.
- Build. Increments land week by week, each one usable on its own, with weekly demos and accessibility testing as part of every release.
- Hand off. Your internal owner runs the system for two weeks while we taper, then a 90-day standby with a plain-language on-call playbook.
Typical stack
Managed services on your cloud so that nothing needs patching by hand, infrastructure defined as code, a typed web application for portals and workflows, a relational store with an audit trail, and the cloud’s native identity, logging, and backup services. Where a legacy system stays, it is wrapped in a tested adapter and never modified directly unless there is no alternative. Costs are attributable so that funders can see what the system costs to run.
Common starting points
The requests we hear most from public sector and non-profit organizations are a grants system to replace the spreadsheet, an accessible portal that applicants can actually use, a legacy case system that can finally be changed safely, and a written modernization plan that a board or council can approve. Each is a fixed-scope, fixed-term engagement with a named lead and an internal owner at the end.
The services that come up most in this sector are custom software consulting, the technical strategy and architecture review, and integrations. Our Waqt product schedules Live Scan and fingerprinting appointments across departments from one calendar.