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Industry

Retail & E-commerce

We build the systems behind retail and e-commerce operations. Order management, fulfillment, omnichannel inventory, and the integrations that keep them in sync.

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Overview

Who it is for

Retailers, brands selling direct, marketplaces, wholesalers moving online, and the operations teams behind them. The business sells through more channels than its systems can keep in sync: a storefront, a marketplace or two, physical stores, and a wholesale side, each with its own view of inventory and orders. The patchwork between them is a person with a spreadsheet, and it breaks on the busiest day of the year.

What we deliver

Systems that keep every channel telling the same story:

  • Order management that takes orders from every channel into one model, applies the rules, and tracks each order through fulfillment, with exceptions routed to people.
  • Omnichannel inventory. One source of truth for stock by location, updated as events happen, with allocation and safety-stock rules written down and applied.
  • Fulfillment integration with warehouses, 3PLs, carriers, and stores, including pick, pack, ship, and returns, with a log of every record.
  • Platform integrations between the commerce platform, ERP, accounting, CRM, and marketing tools, with retries and idempotency.
  • Operational dashboards for orders, backlog, fulfillment times, stockouts, and returns, on one data model.
  • Custom product work where a storefront, portal, or app genuinely needs to be yours.

How the engagement runs

  1. Listen. A 60-minute call about the channels, the systems, and where orders and inventory are reconciled by hand. A one-page scope within 48 hours.
  2. Discover. We map every channel and system, define one model for an order and for inventory, and build a prototype of the most painful integration or flow against real data. The sprint ends with a data flow diagram, the model, and a build plan with the peak season in mind.
  3. Build. Integrations, the order model, and dashboards land week by week, each running in shadow mode until the numbers match the current process. Weekly demos use real orders.
  4. Hand off. Your internal owner runs the integrations and the exceptions queue for two weeks while we taper, then a 90-day standby, timed where possible to cover a peak period.

Typical stack

Your commerce platform stays the storefront. Around it: typed integration and order services on your cloud, queues for bursts, a relational store for the order and inventory model with an audit trail, a managed warehouse for reporting, and the cloud’s native observability. Infrastructure is defined as code so that scaling for a sale is a configuration change.

Common starting points

The engagements retailers ask for most are inventory that agrees across channels, an order flow that no longer needs re-keying, a fulfillment integration that survives peak season, and a dashboard that shows the day’s orders as they happen. Each is a fixed-scope, fixed-term engagement with a named lead and an internal owner at the end.

The services that come up most in retail are integrations, full-stack product development, and dashboards and analytics.

FAQ

Frequently asked questions

Do you build storefronts?

We build what sits behind and around them. Most retailers are better served by a commerce platform for the storefront and custom systems for order management, inventory, fulfillment, and the integrations between channels. Where a storefront genuinely needs to be custom, we build it as a product.

What is omnichannel inventory in practice?

One answer to "how many do we have and where" that is the same in the store, the website, the marketplace, and the warehouse, updated as sales and receipts happen, with the rules for allocation and safety stock written down and applied consistently.

Can you integrate our commerce platform with our ERP and warehouse?

Yes. Orders, inventory, customers, prices, and shipments move between the platforms through integrations with retries, idempotency, and a log of every record, so an order placed on the site appears everywhere it needs to without anyone re-keying it.

How do you handle peak periods like holiday sales?

Queues absorb the burst, infrastructure scales with traffic rather than being sized for the biggest day all year, and dashboards show backlog and throughput so the operations team sees pressure early. We also test for it before the season, not during it.

What about returns and exceptions?

Returns, partial shipments, backorders, and address problems are where manual work hides. We build them as explicit workflows with an exceptions queue, so the people handling them have the record in front of them and the resolution is logged.

Keep exploring

Related

Services

  • Integrations

    Stripe, Salesforce, NetSuite, HubSpot, your warehouse, your ERP, the legacy SOAP endpoint nobody wants to touch. We connect the systems you already own and make them feel like one product.

  • Full-Stack Product Development

    From greenfield zero-to-one to mature platforms that have grown teeth. Typed end to end, tested where it matters, and shipped in weekly increments your stakeholders can actually see.

  • Dashboards & Analytics

    Operational dashboards your leadership will actually open on Monday morning. Real-time where it matters, batch where it doesn't, and a data model that survives the next reorg.

Industries

Start a Project

Tell us what's on your roadmap.

A 60-minute call. We listen. If we're a fit, you have a one-page scope within 48 hours. If not, we'll point you at someone who is. Either way, you leave smarter.

  • No NDAs to read, no sales motion
  • Reply within 1 business day
  • Direct line to the people doing the work
Book a discovery call See how we work